Customer Service Officer (Healthcare) - Part-Time

Join JobStudio as a Part-Time Customer Service Officer in Healthcare and play a vital role in supporting patient services in Bali’s dynamic healthcare environment. This position is ideal for detail-oriented professionals who thrive in fast-paced settings and are committed to delivering exceptional service. As a part-time role, you’ll have the flexibility to balance work with other commitments while making a meaningful impact on patient care.

In this role, you’ll be part of a dedicated team at JobStudio in Badung, Bali, where your daily tasks will include handling patient inquiries, managing appointments, and ensuring smooth communication between patients and healthcare providers. You’ll use tools like Zoom for virtual consultations and CRM systems to track patient interactions. This is an excellent opportunity to leverage your customer service skills in a supportive and growing healthcare environment.

📋 Tanggung Jawab Pekerjaan

• Handle patient inquiries and provide information about healthcare services.
• Schedule and manage patient appointments, ensuring timely and efficient service.
• Assist in patient registration and documentation using electronic health records (EHR) systems.
• Coordinate with healthcare providers to ensure seamless communication and support.
• Resolve patient concerns and complaints, maintaining high standards of service.
• Collaborate with the team to improve patient satisfaction and service quality.
• Participate in training and development programs to enhance customer service skills.
• Maintain confidentiality and adhere to data protection regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the healthcare sector.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM and EHR systems.
• Familiarity with Zoom and other virtual communication tools.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and commitment to patient care.
• Bachelor’s degree in a related field is a plus.

🛠️ Keahlian

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